Before any material will be shipped to us an agreement shall be done, please call +46 8 603 07 80 or send an email to firstname.lastname@example.org.
Any return must first have an agreement. The product shall be un-used and packed in its original carton. In general the deduction for material is 25%. The freight cost will be on your account.
– Write the cause for the return and whom the agreement is made with.
– Enclose a copy of the delivery note or invoice.
Service and reclaims:
Contact us before you send material for service, call +46 8 603 07 80 or send an email to email@example.com. We are grateful if you can have the serial number for the product at hand for a better handling.
Download our Service Form, see below, and specify as much details as possible. Enclose the Service Form with the goods and send it also by email to us firstname.lastname@example.org.
If the product has been used, it must be cleaned before sending it to us. Fill in the Service Form as thoroughly as possible, sign the Cleaning Declaration and enclose this with the goods. According to Eletta Flows Environmental Policy, we will not handle devices without signed declaration and if so the material will be returned without action. Freight cost on customers account.
We can only give an estimation of the cost in advance. It is not possible to know the total cost before the product has been opened and therefore the total cost can be changed. We will not repair if the cost will be too high, if so contact will be taken with customer.
Eletta Flow AB
SE-141 71 Segeltorp
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