Before any material will be shipped to us an agreement shall be done and a RMA number shall be issued, please call +46 8 603 07 80 or send an email to firstname.lastname@example.org.
We do not accept any material in return without a RMA number. The product shall be un-used and packed in its original carton. In general the deduction for material is 25%. The freight cost will be on your account.
– Fill in the RMA form that we will send to you. Sign it and send it by e-mail to us and also put it in the carton with the product.
– Enclose a copy of the delivery note or invoice.
Service and reclaims:
Contact us to have a RMA number before you send material for service, call +46 8 603 07 80 or send an email to email@example.com. We are grateful if you can have the serial number for the product at hand for a better handling.
We will send you the RMA Form which we ask you to complete and sign. Enclose the RMA Form with the goods and send it also by email to us firstname.lastname@example.org.
If the product has been used, it must be cleaned before sending it to us. According to Eletta Flows Environmental Policy, we will not handle devices that have not been cleaned, if so the material will be returned without action. This is also important as freight companies can stop the delivery if they will discover some leakage from the carton. Freight cost on customers account.
We can only give an estimation of the cost in advance. It is not possible to know the total cost before the product has been opened and therefore the total cost can be changed. We will not repair if the cost will be too high, if so contact will be taken with customer.
Eletta Flow AB
SE-141 71 Segeltorp